Elizabeth Craft Designs, Inc. is a business dedicated to sales of the latest Elizabeth Craft Designs products. Please contact us if you have suggestions or questions about your order: [email protected] Phone: (US) (805)-485 1529 FAX: (805)-485 1529 Hours of operation: M-F 9am-4pm PST, California, USA. Our goal is to provide fair and timely customer support. If you are unhappy with a product for any reason please contact us so we can arrange for a replacement, refund, or other appropriate resolution. We will work with our customers to find an equitable solution in the event of a problem. Please note, we do have a grace period of 40 days to make corrections and resolutions to problems with your orders. Please contact us if you have suggestions or questions about your order. MAIL Elizabeth Craft Designs, Inc. 3004 Moonlight Park Ave. Oxnard, CA 93036 USA If you have seen an error or problem with a product on our website, or have any technical issues, please send an email to [email protected] no later than 30 days from the time you received your order. SHIPPING Orders are typically shipped within 3-5 BUSINESS days via the shipping option you select. US address orders: Please allow at least 5-7 days after shipping for your package to arrive. International orders are shipped via USPS Global Priority mail or Airmail Parcel Post. Please allow 6-9 days after shipping for your package to arrive. Please note that orders are charged at the time they are placed on the website. RETURN We want you to be happy with the products that you purchase from Elizabeth Craft Designs, Inc. Please call or email us within 30 days of your ship date and we will discuss the situation and the available options. If the return is due to an error we made we will make the corrections needed. If it is simply an item you don't want, it will be your responsibility to return the item at your cost for a refund or exchange. However, you must first have authorization - please contact us by email at [email protected] . Please note for non-defective merchandise there will be a 15% re-stocking fee unless otherwise specified. The items must be returned in the original packaging unaltered and/or tampered with and in resalable condition. All requests must be made within 30 days of receipt of merchandise. Any and all damages not reported prior to requesting authorization for a return will be the purchaser's responsibility and may be subtracted from the total refund amount. Please ship the authorized item(s) with proper packaging to ensure the integrity of the items enclosed. Elizabeth Craft Designs, Inc. is not liable for any damages and/or losses in transit to our warehouse. Please include a detailed summary inside the package or copy of email correspondence regarding the authorization, to include invoice number and reason for return. Email: [email protected] Phone: (805)-485 1529 Please understand that our return process is a bit more rigid than the big discount stores. We work hard to offer and deliver quality products and expect that our customers will work with us to resolve problems in a manner that is fair to both of us. PRIVACY Elizabeth Craft Designs, Inc. values the relationship it has with customers and website visitors, and is committed to responsible information-handling practices. Elizabeth Craft Designs, Inc. takes the privacy of customers very seriously and wants you to feel comfortable whenever you visit the website, access online services, or participate in additional online offerings from Elizabeth Craft Designs, Inc. If you have any questions or concerns regarding submitting your information online, please don't hesitate to contact us: Elizabeth Craft Designs, Inc. [email protected] Elizabeth Craft Designs, Inc. Privacy Principles Elizabeth Craft Designs, Inc.'s approach to responsible information handling is founded on the basis of the Fair Information Practices, the cornerstone of which is providing notice of information practices and other privacy aspects in order to allow individuals to make informed decisions regarding personally identifiable information •Elizabeth Craft Designs, Inc. notifies you of information practices. When you visit the website, information may be requested of you in order for you to participate more fully in online offerings and services. When Elizabeth Craft Designs, Inc. collects information from you, Elizabeth Craft Designs, Inc. will let you know what is being collected, how it is collected, for what purpose(s) it is collected and to whom it may be disclosed. Elizabeth Craft Designs, Inc. also identifies the information that is necessary to fulfill your request. Whenever Elizabeth Craft Designs, Inc. requests additional or optional information, Elizabeth Craft Designs, Inc. marks those as voluntary so that you know it is not required to provide the requested service. •Elizabeth Craft Designs, Inc. strives to provide you the opportunity to update or correct the contact information that you have provided to. Elizabeth Craft Designs, Inc. has a variety of mechanisms for you to modify and update the contact information that you have provided and is in the process of developing more mechanisms to update your personal data. •Elizabeth Craft Designs, Inc. protects personally identifiable information. Elizabeth Craft Designs, Inc. recognizes industry standards and employs security safeguards to protect personally identifiable information from unauthorized access and misuse. Furthermore, Elizabeth Craft Designs, Inc. will take measures to ensure that the information used to process your request is accurate and current.